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Managing Common Areas in Apartments: Practical Guide to Maintenance and Dispute Prevention

A hands-on guide for apartment owners and managers on maintaining common areas effectively and preventing tenant disputes to improve satisfaction.

About 3 min read

Common areas in apartments are spaces used daily by all residents. Their condition directly impacts resident satisfaction, turnover rates, lease conversion rates, and property value, making them a critical factor that landlords cannot afford to overlook.

This article provides a comprehensive overview of common areas, including their definition and scope, how to choose a cleaning approach, common issues and how to address them, and the rules that should be established in advance.

What Are Common Areas in an Apartment? How They Differ from Private Spaces

Common areas are spaces that all unit owners (residents) are entitled to use. Under the Act on Building Unit Ownership, they are defined as all parts of a building other than individually owned units.

Statutory Common Areas

These are areas designated as common under the Act on Building Unit Ownership.

  • Exterior corridors, stairways, entrances, elevators, and rooftops
  • Structural elements such as the roof and exterior walls
  • Verandas and balconies

Designated Common Areas

These are areas that could otherwise be privately owned but are treated as common areas under the building management rules. Examples include management offices, meeting rooms, storage rooms, and parking facilities.

Differences Between Private, Exclusive-Use, and Shared Areas

CategoryDefinitionExamplesManagement Responsibility
Private areaThe resident's personal living spaceThe entire unit (interior walls, floors, ceilings)Resident (or landlord in rental properties)
Exclusive-use areaA common area designated for individual useVeranda, private garden, front doorLandlord or management association
Shared areaAreas used collectively by all residentsEntrance, hallways, garbage collection areaLandlord or management association

4 Benefits of Keeping Common Areas Clean

① Maintaining Property Value

Properties that are well managed and properly cleaned maintain their condition even as they age, making them less susceptible to depreciation compared to poorly maintained properties. This also works in your favor when it comes time to sell.

② Reducing Turnover and Vacancy Risk

Dirty entrances and hallways cause small frustrations to accumulate, which can become a reason for residents to move out. Keeping common areas clean improves resident retention and ensures stable rental income.

③ Improving Lease Conversion Rates

First impressions during property viewings are shaped by the common areas. When comparable properties exist in terms of age and rent, well-maintained properties tend to be chosen. The sense of reassurance — "this place is properly managed, so issues will be handled promptly" — also helps close leases.

④ Early Detection and Prevention of Deterioration

Regular cleaning provides an opportunity to inspect the building's condition, enabling early identification of damage or defects. Addressing issues while they are still minor helps keep large-scale repair costs in check.

Comparing Cleaning Methods: Self-Managed vs. Outsourced

Self-Managed CleaningOutsourced Cleaning
CostFreeMonthly fee applies
QualityAmateur levelProfessional finish
Time commitmentHighNone
Building condition awarenessCan inspect firsthandRequires separate inspection
Best suited forLandlords with time to spareLandlords with busy primary occupations

Even if you opt for outsourced cleaning, it is important to regularly inspect the building's condition yourself.

3 Types of Cleaning

  • Routine cleaning (1 to several times per week) — Sweeping floors and stairways, picking up litter, tidying the garbage area
  • Periodic cleaning (monthly to once every few months) — Machine floor washing, waxing, light bulb replacement, pruning of plants
  • Specialized cleaning (a few times per year) — Drain pipe cleaning, high-reach cleaning, gutter cleaning

5 Common Issues in Shared Areas

① Abandoned Personal Belongings (Most Frequent Issue)

This refers to cases where umbrellas, bicycles, strollers, and similar items are left in hallways or stairways. The Fire Service Act stipulates that "nothing that obstructs evacuation may be placed in passageways," meaning such situations may constitute a violation of fire prevention ordinances.

② Unauthorized Use of Uncontracted Spaces

This includes using parking or bicycle spaces without a contract, or leaving bicycles in the entrance area. Such behavior inconveniences legitimate users and requires prompt action.

③ Violations of Garbage Area Rules

Examples include improper sorting, disposing of garbage outside designated collection days, and illegal dumping of oversized items. These issues can escalate into disputes with neighboring residents and are a persistent headache for landlords.

④ Smoking on Balconies

Since balconies are classified as common areas, smoking can be prohibited under the building management rules. Be sure to include explicit language such as "no open flames or smoking in common areas" in the rules.

⑤ Noise Complaints

Loud voices in hallways or stairways, and sounds from daily activity late at night or early in the morning, are frequent sources of conflict between residents. It is important to ensure that residents understand from the time of move-in that people with different schedules share the building.

How to Handle Common Area Issues: A 5-Step Approach

Step 1: Document the Situation

Take photographs. Including a dated newspaper in the shot strengthens its value as evidence.

Step 2: Post Notices on the Bulletin Board

Put up notices on bulletin boards or inside elevators. Once the situation improves, remove them promptly.

Step 3: Send Individual Written Notices

If the issue persists, send a written notice. Clearly state the rule or legal violation, the requested remedy, and a deadline for compliance. Also indicate that the landlord will remove the items after the deadline passes.

Step 4: Remove and Store Items Temporarily

If items remain after the deadline, remove them and store them for a set period. Notify the resident in writing of the removal and the storage deadline.

Step 5: Consult a Property Management Company or Local Authority

If resolution is not possible on your own, consult your property management company or the local government's community affairs division. When selecting a management company, confirm in advance how far they will go in handling disputes between residents.

⚠️ Note: Disposing of abandoned belongings without following due process may violate the principle prohibiting self-help remedies. Always allow a storage period and provide written notice before taking action.

Preventing Issues Before They Arise: Rules for Each Common Area

Entrance

  • Remove dirt from shoes before entering
  • Collect mail from shared mailboxes promptly (as a security measure)
  • Report any suspicious individuals

Hallways and Stairways

  • Do not leave personal belongings in the area (to keep evacuation routes clear)
  • Refrain from speaking loudly late at night or early in the morning

Balconies

  • Do not place large items that would obstruct evacuation
  • Secure drying poles to prevent them from falling
  • Clean drains regularly

Garbage Area

  • Follow sorting rules, collection days, and collection times
  • Use designated garbage bags
  • Place bags from the back of the area forward

Parking and Bicycle Areas

  • Parking or leaving bicycles outside designated spaces is prohibited
  • Display the required management sticker (vehicles without one are subject to removal)

Summary

Common areas in apartments are spaces directly tied to residents' everyday lives. Keeping them clean supports property value, reduces turnover, and improves lease conversion rates. Handling issues appropriately forms the foundation of stable rental property management.

INA&Associates Co., Ltd. offers comprehensive support for property owners, from improving common area management to handling resident relations. Please feel free to reach out for a consultation.

Daisuke Inazawa, President & CEO of INA&Associates Inc.

Author

President & CEOINA&Associates Inc.

Daisuke Inazawa is the President and CEO of INA&Associates Inc., a Japanese real estate firm headquartered in Osaka with a Tokyo branch. He leads the company's three core businesses — real estate sales brokerage, rental leasing, and property management — across the Greater Tokyo Area and the Kansai region.

His areas of expertise include investment strategy for income-generating real estate, profitability optimisation of rental operations, real estate advisory for ultra-high-net-worth individuals (UHNWIs) and institutional investors, and cross-border real estate investment. He provides data-driven, long-horizon advisory to investors in Japan and overseas.

Under the management philosophy "a company's most important asset is its people," he positions INA&Associates as a "people-investment company" and is committed to sustainable corporate-value creation through talent development. He also writes and speaks publicly on leadership and organisational culture in times of change.

He holds eleven Japanese professional qualifications: Licensed Real Estate Broker (Takken), Certified Real Estate Consulting Master, Licensed Condominium Manager, Licensed Building Management Supervisor, Certified Rental Housing Management Professional, Gyōseishoshi Lawyer (administrative scrivener), Certified Personal Information Protection Officer, Class-A Fire Prevention Manager, Certified Auctioned Real Estate Specialist, Certified Condominium Maintenance Engineer, and Licensed Moneylending Operations Supervisor.

  • Licensed Real Estate Broker (Takken)
  • Certified Real Estate Consulting Master
  • Licensed Condominium Manager
  • Licensed Building Management Supervisor
  • Certified Rental Housing Management Professional
  • Gyōseishoshi Lawyer (Administrative Scrivener)
  • Certified Personal Information Protection Officer
  • Class-A Fire Prevention Manager
  • Certified Auctioned Real Estate Specialist
  • Certified Condominium Maintenance Engineer
  • Licensed Moneylending Operations Supervisor