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11 Common Apartment Management Problems and How to Solve Them: Vacancies, Rent Arrears, and Repair Costs Explained

This article explains 11 common problems in apartment management and the practical ways to address them. It covers vacancies, unpaid rent, repair costs, and other issues landlords frequently face.

Last updated: About 2 min read

Apartment management does not end once the building is completed and tenants have moved in. Owners then face a range of issues, including vacancies, rent arrears, and repair costs. In this article, we explain 11 common problems in apartment management and practical ways to address them.

What are 11 common problems in apartment management?

Below, we outline the representative concerns many property owners face.

1. Vacant units do not get filled

Vacancy risk is the biggest concern in apartment management. The main causes are population changes in the area, an oversupply of rental properties, and a lack of improvement measures. In regional areas, population decline directly leads to weaker housing demand.

2. Rent arrears

Arrears lasting for several months can affect loan repayments and create obstacles when recruiting new tenants. Because recovery becomes more difficult the longer arrears continue, an early response is essential.

3. Declining rent levels

As buildings age and competing properties increase, there are cases where landlords have no choice but to lower rent. An appropriate rent-setting strategy is key to maintaining returns.

Conflicts among tenants, such as noise complaints, improper garbage disposal, and keeping pets without permission, can become a major source of stress for property owners.

5. Repair and maintenance costs

Repair costs associated with building deterioration are unavoidable. Planned repair reserves and preventive maintenance can help control unexpected expenses.

6. Disaster risk

Natural disasters such as earthquakes, typhoons, and floods are serious issues that affect both the building itself and tenant safety. Appropriate insurance coverage and earthquake-resistance measures are required.

7. Rising interest rate risk

If a loan is based on a variable interest rate, repayment burdens may increase as interest rates rise.

8. Dissatisfaction with the management company

Many property owners are dissatisfied with the quality of their management company, such as slow responses or a weak commitment to tenant recruitment.

9. The burden of tax filing

Filing taxes on real estate income requires specialist knowledge, including expense treatment and depreciation calculations.

10. Inheritance issues

Inheriting an apartment property requires advance planning because division is difficult and inheritance tax will also arise.

11. Difficulty in planning an exit strategy

Judging when to sell and developing an appropriate exit strategy are challenges even experienced investors struggle with.

How should apartment management problems be resolved?

Here are concrete measures for addressing each issue.

Key points for vacancy countermeasures

  • Introduce popular amenities (free internet, parcel lockers, and so on)
  • Review the target tenant segment (such as accepting foreign tenants)
  • Improve photos and advertising to communicate the property's appeal more effectively
  • Reassess rent at an appropriate level

How to deal with rent arrears

  • Use a rent guarantee company to reduce arrears risk
  • Tighten tenant screening
  • Build an early reminder and collection process when arrears occur

How to manage repair costs

What should owners keep in mind to succeed in apartment management?

We summarize the main points for achieving long-term success in apartment management.

Do not neglect information gathering

Continue gathering information related to real estate, including market trends, legal changes, and nearby development plans.

Build a network of professionals

It is important to build relationships with trusted professionals such as tax accountants, lawyers, management companies, and renovation contractors.

Evaluate the property from the tenant's perspective

Regularly review your property from the tenant's point of view and make it a habit to identify areas for improvement.

Frequently Asked Questions (FAQ)

Q. What is the most common problem in apartment management?

Vacancy issues are mentioned most often. They are especially serious in regional areas because of population decline and the increase in competing properties.

Q. If rent arrears occur, can a tenant be removed immediately?

No. Arrears alone do not allow immediate eviction. Legal procedures are required, and in general, arrears of three months or more are often treated as a guideline.

Q. What should owners watch out for when changing management companies?

It is important to confirm the termination conditions in the current management agreement and allow for a proper handover period.

Q. What level of yield is a common benchmark in apartment management?

A gross yield of 5% to 10% is a common benchmark, but the effective yield should be assessed after deducting expenses.

Daisuke Inazawa, President & CEO of INA&Associates Inc.

Author

President & CEOINA&Associates Inc.

President & CEO of INA&Associates Inc. Leads real estate brokerage, rental leasing, and property management across Greater Tokyo and the Kansai region. Specialises in income-property investment strategy and advisory for ultra-high-net-worth individuals.

Daisuke Inazawa is the President and CEO of INA&Associates Inc., a Japanese real estate firm headquartered in Osaka with a Tokyo branch. He leads the company's three core businesses — real estate sales brokerage, rental leasing, and property management — across the Greater Tokyo Area and the Kansai region.

His areas of expertise include investment strategy for income-generating real estate, profitability optimisation of rental operations, real estate advisory for ultra-high-net-worth individuals (UHNWIs) and institutional investors, and cross-border real estate investment. He provides data-driven, long-horizon advisory to investors in Japan and overseas.

Under the management philosophy "a company's most important asset is its people," he positions INA&Associates as a "people-investment company" and is committed to sustainable corporate-value creation through talent development. He also writes and speaks publicly on leadership and organisational culture in times of change.

He has passed eleven Japanese professional qualification examinations: Licensed Real Estate Broker (Takken), Certified Real Estate Consulting Master, Licensed Condominium Manager, Licensed Building Management Supervisor, Certified Rental Housing Management Professional, Gyōseishoshi Lawyer (administrative scrivener), Certified Personal Information Protection Officer, Class-A Fire Prevention Manager, Certified Auctioned Real Estate Specialist, Certified Condominium Maintenance Engineer, and Licensed Moneylending Operations Supervisor.

  • Licensed Real Estate Broker (Takken)
  • Certified Real Estate Consulting Master
  • Licensed Condominium Manager
  • Licensed Building Management Supervisor
  • Certified Rental Housing Management Professional
  • Gyōseishoshi Lawyer (Administrative Scrivener)
  • Certified Personal Information Protection Officer
  • Class-A Fire Prevention Manager
  • Certified Auctioned Real Estate Specialist
  • Certified Condominium Maintenance Engineer
  • Licensed Moneylending Operations Supervisor